Terms of Service

These terms govern your use of GetItSigned (the "Service") — the web application at getitsigned.app, its API, and any related services we operate. By creating an account or using the Service, you agree to be bound by these terms. If you do not agree, do not use the Service.

1. The contracting entity

The Service is operated by GetItSigned Ltd. (the "Company", "we", "us"), a company registered in England & Wales. Our registered office and company number will appear on this page once incorporation is finalised. For notices, email hello@getitsigned.app.

2. Who may use the Service

You may use the Service only if you can form a legally binding contract with us — in most jurisdictions that means you are at least 18 years old, or the age of majority where you live. You are responsible for everything that happens on your account. Keep your login credentials secret.

3. Your account

• You provide accurate information at registration and keep it current.
• One person per account. You may create additional accounts to represent separate businesses or identities.
• You are responsible for the security of your account, including activity carried out using your API keys. Revoke any API key you believe has been exposed, immediately.
• We may suspend or terminate an account that we reasonably believe is being used to violate these terms, applicable law, or the rights of others.

4. Acceptable use

You will not use the Service to:

• Send, store, or solicit signatures on documents that are unlawful, fraudulent, defamatory, or that infringe another party's rights;
• Impersonate another person or sign on their behalf without their demonstrable authority;
• Send bulk unsolicited communications, phishing material, or documents that the recipient has not consented to receive;
• Probe, scan, or otherwise attempt to compromise the security or availability of the Service, except as expressly permitted by our responsible-disclosure policy (email us to request terms);
• Reverse engineer, scrape, or resell any part of the Service, except to the extent this restriction is prohibited by applicable law.

5. Electronic signatures — legal effect

The Service produces Simple Electronic Signatures (SES) as defined by the EU / UK eIDAS Regulation and the US ESIGN Act and UETA. An SES created through the Service is, in most ordinary commercial and personal contexts, a legally enforceable signature.

What we do on every envelope: we capture the signer's affirmative consent to use electronic records and signatures, their intent to sign, the signing method (typed, drawn, or uploaded image), email address, IP address, user-agent, and a server-attested timestamp. We append a tamper-evident audit manifest and a SHA-256 hash of the signed file to the output PDF and produce a separate Certificate of Completion. This evidentiary package is designed to meet the admissibility thresholds set out in the ESIGN Act §§7001–7006, UETA §§1–17, and eIDAS / UK eIDAS Article 25.

What we do not yet do: the Service does not currently apply a PKCS#7 / PAdES digital signature backed by a qualified certificate. That means a signature produced by the Service is not an eIDAS Advanced Electronic Signature (AES) or Qualified Electronic Signature (QES). Some regulated workflows — for example, certain EU real-estate deeds, specific notarial acts, or specific public-sector filings — require AES or QES by statute. Do not rely on the Service for those workflows.

You are responsible for judging whether an SES is legally sufficient for the document you are sending, and for obtaining independent legal advice when that question is material to you. We make no representation that any specific signature produced through the Service will satisfy the requirements of a particular jurisdiction, court, regulator, or counterparty.

6. Credits, billing, and refunds

6.1 How credits work

The Service is pay-per-envelope. New accounts receive a number of free credits at signup (currently five). One credit is consumed at the moment an envelope is sent — not when it is drafted and not when it is completed. Credits do not expire.

6.2 Purchases

Additional credits are purchased through a third-party payment processor (Stripe). Pricing is shown on the pricing page in GBP or USD and excludes applicable taxes. We charge VAT where required by UK and EU law.

6.3 Failed envelopes and refunds

If the Service fails to deliver an envelope due to our error (for example, the signing link never reaches the signer because of a bug on our side), we will refund the consumed credit on request. We do not refund credits consumed by envelopes that the signer chose not to sign, chose to decline, or that were voided by the sender.

6.4 Taxes

Prices exclude all applicable taxes unless stated otherwise. You are responsible for any taxes your purchase attracts in your own jurisdiction. We will collect VAT where UK or EU law requires us to.

6.5 UK consumer 14-day cooling-off

If you purchase credits as a consumer resident in the UK, you have the right to cancel the contract within 14 days without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, by beginning to use credits during the cooling-off period — which happens the moment you send an envelope — you accept that your right to cancel is lost for any credits already consumed. Unused credits remain refundable within the 14-day window.

7. Your content

You retain ownership of the documents you upload, the content of those documents, and your signers' signatures. You grant us a worldwide, non-exclusive, royalty-free licence to process, store, transmit, and display that content solely for the purposes of operating the Service, producing signed artefacts, sending notifications, and retaining audit records as required by applicable law.

You represent that you have the right to upload every document you send and that the document does not infringe the rights of any third party. We may remove content that we reasonably believe violates these terms, applicable law, or a valid takedown notice.

8. Availability and support

We aim to keep the Service available 24/7 but we do not guarantee uninterrupted availability. We may schedule maintenance windows, apply emergency fixes, and make changes to the Service over time. Support is provided by email at hello@getitsigned.app on a reasonable-effort basis.

9. Retention and export

While your account is active, signed artefacts and Certificates of Completion remain available for download. If you close your account, we retain audit records for the period required by law (typically at least six years in the UK under statute-of-limitation rules) and then delete them. You may export your signed documents at any time while your account is active.

10. Intellectual property

The Service, its source code, design, trademarks, and documentation are our property and are protected by copyright, trademark, and other intellectual-property laws. These terms do not grant you any right in our trademarks or branding.

11. Warranties and disclaimers

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under UK law — including the statutory rights of consumers under the Consumer Rights Act 2015.

Subject to the preceding paragraph, the Service is provided on an "as is" and "as available" basis. We disclaim all implied warranties — including implied warranties of merchantability, fitness for a particular purpose, and non-infringement — to the fullest extent permitted by law.

12. Limitation of liability

Subject to Section 11, our aggregate liability arising out of or in connection with the Service — whether in contract, tort (including negligence), or under any other theory — is capped at the greater of (a) £100 or (b) the total amount you paid us for credits in the twelve months preceding the event giving rise to the claim.

We are not liable for indirect, consequential, or special losses, including loss of profit, loss of goodwill, loss of anticipated savings, or loss or corruption of data.

13. Indemnity

You agree to indemnify and hold us harmless from any claim, demand, loss, or expense (including reasonable legal fees) arising from (i) your breach of these terms, (ii) your violation of applicable law, or (iii) the content of a document you sent through the Service and the manner in which it was used.

14. Data protection

Our processing of personal data is governed by our Privacy Policy. For customers subject to UK GDPR or EU GDPR where we act as a processor of the signer's personal data on your behalf, the processor terms in the Privacy Policy form our data-processing agreement. You may request a signed DPA on headed paper by emailing us.

15. Suspension and termination

You may close your account at any time from Settings. We may suspend or terminate your account, with or without notice, if we reasonably believe you have breached these terms, used the Service unlawfully, or put the security or availability of the Service at risk. On termination, the provisions of Sections 5, 7, 9, 10, 11, 12, 13, 14, 15, 17, and 18 survive.

16. Changes to these terms

We may update these terms from time to time. Material changes will be notified to the account email address we hold for you, at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance.

17. Governing law and jurisdiction

These terms are governed by the laws of England & Wales. Any dispute arising out of or in connection with these terms — or the relationship between us — is subject to the exclusive jurisdiction of the courts of England & Wales. This does not prejudice the mandatory rights a consumer has to bring proceedings in the courts of the member state in which the consumer is resident.

18. Miscellaneous

• Assignment. You may not assign these terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of substantially all our assets.
• Severability. If any provision is found unenforceable, the remaining provisions remain in full force.
• No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
• Entire agreement. These terms and the Privacy Policy are the entire agreement between you and us regarding the Service.

19. Contact

Questions, legal notices, or requests for a countersigned copy of these terms should go to hello@getitsigned.app.